JPG40504
02-10-2009, 07:48 PM
Everybody calm down! I think we have a miscommunication problem here.
I don't know what was said but what Doug heard was distressing to him.
Now the question is how was all this policy expressed to Doug, none of us know except Doug and the person he talked to at SS. Having done and managed customer service for a career I know some people hear what they want to hear. However I also know that for various reasons Customer Service reps can say things that enflame or make the situation worst. I also know that we as humans often say things in such a way that other people take us wrong. So what happened I don't know.
Peace
I think the excerpt above sums up the beginning of 'the problem'
I do not think ANY one accused Doug of being a liar but Perhaps he did take some comments that way.
Most 'contradictory' comments were expressing a more positive experience with SS tech support OR being concerned this was an indicator of future responses.
Yours truly did jump all over him but only because of how he was reacting to posts after his. He seems to have a low huffy threshold. I overlooked the first tantrum.
I Am POSITIVE he is VERY frustrated regardless of the cause. I sympathize with that frustration, but NOT his reaction to it!
Gee it would be very interesting to hear SS tech rep side of this!
I don't know what was said but what Doug heard was distressing to him.
Now the question is how was all this policy expressed to Doug, none of us know except Doug and the person he talked to at SS. Having done and managed customer service for a career I know some people hear what they want to hear. However I also know that for various reasons Customer Service reps can say things that enflame or make the situation worst. I also know that we as humans often say things in such a way that other people take us wrong. So what happened I don't know.
Peace
I think the excerpt above sums up the beginning of 'the problem'
I do not think ANY one accused Doug of being a liar but Perhaps he did take some comments that way.
Most 'contradictory' comments were expressing a more positive experience with SS tech support OR being concerned this was an indicator of future responses.
Yours truly did jump all over him but only because of how he was reacting to posts after his. He seems to have a low huffy threshold. I overlooked the first tantrum.
I Am POSITIVE he is VERY frustrated regardless of the cause. I sympathize with that frustration, but NOT his reaction to it!
Gee it would be very interesting to hear SS tech rep side of this!